After you place an order you will automatically be sent an email confirmation. If you did not receive an email confirmation upon placing an order please reach out to Customer Care at firstname.lastname@example.org
We will place a pending charge on your credit card once your order is placed and authorize the payment after it finishes our fraud checking process, you will be charged once we ship your order.
Your order will ship after your form of payment has been accepted. Our warehouse usually will ship an order 1 - 2 business days after an order is placed. Should there be any delay, we will contact you.
At the moment we regretfully cannot ship overseas.
Unfortunately we are unable to ship to Post office boxes, Army Post office, nor Fleet post office.
Please be advised that for orders within the US, we are obligated to collect state sales tax in New York. This amount is calculated towards the end of checkout.
For security reasons all of our shipments require a signature.
Once your order ships, you will receive a shipment notification email with a tracking number.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Before shipping your order, our warehouse inspects to make sure items are in top condition. In the case you receive a damaged item please contact Customer Care immediately.
After an order is placed you are unable to amend the order on your own and must contact our Customer Care. We would be happy to try and fulfill your request. Keep in mind that once an order is in the shipping stage it is not able to be amended.
A card can decline for different reasons. Make sure you are inputting the correct billing address, especially if it is different than the shipping address. If it is a general decline, please contact your bank for further information.
If you would like to cancel your order please reach out to our Customer Care immediately. Keep in mind if your order has already shipped, you will be unable to cancel the order and it will then need to be treated as a return upon receiving it.