After you place an order you will automatically be sent an email confirmation. If you did not receive an email confirmation upon placing an order please reach out to Customer Care at firstname.lastname@example.org
We will place a pending charge on your credit card once your order is placed and authorize the payment after it finishes our fraud checking process, you will be charged once we ship your order.
Your order will ship after your form of payment has been accepted. We are currently experiencing delays and your order may take up to 5 business days to be processed. Thank you for your patience.
We regretfully cannot ship overseas, and orders can only be dispatched to addresses within the United States.
Unfortunately we are unable to ship to Post office boxes, Army Post office, nor Fleet post office.
Please be advised that for orders within the US, we are obligated to collect state sales tax in New York. This amount is calculated towards the end of checkout.
Please complete your order online, then follow up with an email to email@example.com to schedule a date and time for pick-up. In the event the pick-up is confirmed, we will refund the shipping fees.
For security reasons all of our shipments require a signature.
Once your order ships, you will receive a shipment notification email with a tracking number.
We always aim for make sure our customers love our products. However, as we will be permanently closing, purchases are not eligible for returns, exchanges or any price adjustments at this time.
For an instance where an oversized item was ordered, our team may reach out for additional shipping fees required in order to ship. Thank you for your understanding.
During our Super Sale we will do our very best to fulfill your order, but please be advised that from time to time we will use our discretion to cancel orders due to availability.
In the event your order was canceled due to availability, please check back to see if the item has been restocked.
When an order is canceled you may have a pending authorization which is not an actual charge. If paid with a debit card it could take up to 3 to 5 business days for the authorization to be removed. Please note credit card authorizations can take up to 72 hours to remove.
Before shipping your order, our warehouse inspects to make sure items are in top condition. In the case you receive a damaged item please contact Customer Care immediately at firstname.lastname@example.org
After an order is placed you are unable to amend the order on your own and must contact our Customer Care. We would be happy to try and fulfill your request. Keep in mind that once an order is in the shipping stage it will not be able to be amended.
A card can decline for different reasons. Make sure you are inputting the correct billing address, especially if it is different than the shipping address. If it is a general decline, please contact your bank for further information.
If you would like to cancel your order please reach out to our Customer Care immediately. Keep in mind if your order has already shipped, you will be unable to cancel the order and it will then need to be treated as a return upon receiving it.
The health and safety of our employees, customers and community is our top priority. Read our response here
We are currently only offering curbside pick-up. To request a virtual appointment, please email email@example.com
We are encouraging local customers to schedule curbside pick-up for your orders. Please email firstname.lastname@example.org